Frequently Asked Questions
feeder / Oasis Faqs ]
NekoFeeder Doors Require: Pet-Mate Medium Size Vari Kennel Ultra.
#21531 - 28"L X 20.5"W X 21.5" H
NOTE: We have heard that our door fits other manufacturers Pet Carriers. If
you find that one does, please let us know. Thanks!
Due to the large cost of shipping the pet carrier, we
actually suggest purchasing the pet carrier from a local pet store and
purchasing the NekoFeeder add-on door from us. This will save you a lot for
The system works by
unlocking the door on the front of the space via a tag on the cat's collar.
He or she can then open the door by pushing on it and entering the isolated
space to eat. More than one cat may have access to one NekoFeeder.
Your catís personality
will determine how long he or she will take to get used to the NekoFeeder.
However, even skittish cats should be using it normally within 2 weeks or so.
The best way is to
start in small steps: First leave the door open for a few days, then close
the main door but leave the cat door open for a few more days, and finally
close the cat door and gently encourage him or her to go in. Voila!
The sound is the actuator inside the Cat Door locking and
unlocking the door. When your cat or dog is near the door, the signal from
the key on your pets collar is instructing the door to unlock. This is
The batteries in the collar key are probably in need of
replacing. The collar key and Pet Door batteries last aprox. 10 - 12 months.
The collar Key uses a standard button cell battery available at camera
stores or your local Radio Shack.
by downloading the brochure here,
print out page 1, flip over the paper and print out page 2. Next, fold in to
thirds. That's it!
Each NekoFeeder component has it's own warranty and the company
can be contacted Directly:
|If you have a problem with:
||Warranty Starts at
|Electronic / Non-electronic PET Door and Collar Key
The collar key is not unlocking the door when my cat is near
|Pet Safe Inc
|They will help you troubleshoot problems related to the working
of the Electronic or Non-Electronic Pet Door
Time of Purchase for 1 year
(Regular and Deluxe)
P.O Box 1246
Arlington, Texas 76004-1246
Time of Purchase for 5 years
|NekoFeeder Plastic Door, Hinges, Latches
Time of Purchase for 90 days
Problems, Returns or Exchanges call AutoPet at 1-888-374-6797. They
will help you resolve any issues you have with the Auto Feeder and
General Information About Ordering
||Cash or Check when picked up or delivered. More options
||Due to health reasons, we do not accept returns on
NekoFeeder products (Door Systems and Carriers). However,
warranty information is available above.
We will replace NekoFeeder specific (Plastic door and
defective materials in the first 90 days of purchase; The
electronic (and non-electronic) door and/or carrier has it's
own warranty right from time of purchase for which the
company can be contacted directly.
|Canceling an Order:
||Once an order is placed, it can be cancelled only if it
has not shipped yet.
||We do not offer international shipping. We will look in
to offering this sometime in the future!
For Warranty Information
see the FAQs page